The past decade has seen a growing capacity in Community Relations (CR) within the minerals industry. The emphasis has been on improving the skills and abilities of CR practitioners to work more effectively with impacted communities. Nevertheless, there is increasing awareness that effective community engagement and development requires skills and techniques for working inside companies as well as within the community. CR practitioners face a number of challenges when working internally, but rather than being portrayed as victims of hostile working environments, we suggest a 'posture of participation' where practitioners work nimbly and courageously to address some of the organisational challenges that they face. This paper argues that the methods and skills that CR practitioners require to work with the community have equal application to facilitating the changes required inside the company. Skills in dialogue, building participation of internal stakeholders, resolving conflict, project and programme management, developing systems and capacity and strategic leadership are all important when working internally. This paper provides practical examples of change management within companies to enhance the effectiveness of CR outcomes.

Publisher: SR Mining 2011

Region: Global

Type: Conference Paper

CITATION

Bourke, P. & Kemp, D. 2011. The role of community relations practitioners as change agents in the minerals industry. SR Mining 2011

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The role of community relations practitioners as change agents in the minerals industry
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The role of community relations practitioners as change agents in the minerals industry